Refund policy

 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Customerservice@tele-fuzion.co.uk

Please note that returns will need to be sent to the following address: 4 South Avenue, Highbridge, Somerset TA9 3EX.

 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Customerservice@tele-fuzion.co.uk

 

Buy Now Pay Later:

 

We do offer a buy now pay later option for some of our products.

When using this option you are able to make an order without being charged on the date of ordering. You will only be charged after the trial has ended.

Once you receive the order the twelve day trial will start.

We allow five days for delivery to be made (to you), two days for you to inspect the product(s) making sure you are satisfied with your order and another five days for the return of the item(s).

We encourage you to return the items within two days to allow for any delays in delivery not to affect the trial. If we do not receive the items within twelve day trial, payment will automatically be charged from the credit/debit card given upon ordering.

Please ensure that a creditable amount is available on the account for payment to be made.

If you are happy with the item(s) there's nothing you have to do further. We will charge the credit/debit card on our system after the trial period.

If for any reason you are not satisfied with the purchase and would like to return the item(s) it/they will need to be sent within twelve days after making the order

When returning any of the item(s) they must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

There is a limit of two available items per order and we will only accept two separate orders from the same credit/debit card or to the same address after the first purchase has been paid.

 

Damages And Issues:

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

 

Exceptions / non-returnable items:

Certain types of items cannot be returned, like perishable goods (such as food products), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

 

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges:

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds:

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

If more than 15 business days have passed since we’ve approved your return, please contact us at Customerservice@tele-fuzion.co.uk